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back on the trail.

Check that Apple completed the purchase and that you are using the same Apple Account. Reopen the game with an internet connection so a pending delivery can retry. For No Ads or Canyon Pass, use Settings → Restore Purchases.

If it still hasn't arrived, email the product name, approximate purchase time and Apple order reference. You may attach a receipt with billing details hidden. Never send a password, card number or full payment details. Don't buy the item again to fix a missing delivery.

Apple handles App Store payments and refund requests. Visit Apple’s Report a Problem and sign in with the account used for the purchase. Eligibility is determined by Apple.

Do not delete the app. Your progress is stored on your device and the game keeps a local backup. Linked accounts can recover progress from their latest successful server backup. Send your iPhone model, game version and last remembered level. We will explain the available recovery options; recovery cannot be guaranteed if both local copies are lost.

The bonus is awarded after the ad service confirms completion. If an ad is interrupted or no ad is available, no bonus is granted. Send the level, approximate time and what you saw. The optional end-of-level ad adds another copy of that level’s base coin reward.

No Ads removes forced between-level advertisements. Optional rewarded ads can still be chosen by you to earn their displayed reward.

Send your iPhone model, iOS version, game version, level and the steps that led to the issue. A screenshot or short recording is helpful, but please hide personal notifications first. You can adjust music, sound effects and haptics in Settings.

Visit Data requests for access, correction and deletion instructions. You can contact the same support address for privacy questions.